Frequently Asked Questions

When will I receive my order?

We generally take no more than 1-2 days to process an order (if we have it in stock) and once shipped, your order should be there within 2 business days.

Must I sign for my order?

By law, all shipments of alcohol in the United States must be signed for by a 21+ year old adult. Shipping companies are unable to leave shipments of wine at your doorstep. For this reason, a business address is recommended.

Holding orders due to weather.

Depending on weather conditions, we may opt to hold your order until such time as it's safe to send the order without risk of the contents being damaged due to weather.

Damaged packages

Note that once we hand off your order to the shipping company, they are responsible for the contents arriving safely. Please reach out to the shipping company if you received a damaged item. If there is damage due to poor packaging (not common), give us a call and we'll see what we can do.

Where do you ship?

Currently, we only ship to California, Oregon, Washington, and Nevada.

Our Return Policy

We do our best to describe our wines and products faithfully and accurately. If we have made an error, or if something is wrong with products you've received from us, please contact us immediately at wine@thewinesteward.com or (925) 600-9463. We will review the issue and work to resolve it as best we can. We will always work to correct errors made on our part. Note that for damages occurring during delivery must be addressed with the delivery company (usually GSO or UPS). We cannot take responsibility for damages during transit by a contracted delivery company. We will do our best to help facilitate a positive resolution.

Our Privacy Policy

Welcome to the The Wine Steward’s website. By using this website, you represent that you are over the age of 21. Please enjoy the wines that we sell responsibly.



The Wine Steward is committed to respecting and protecting your privacy as a visitor to www.thewinesteward.com. This policy may change from time to time so please check back periodically. If you have any questions about our privacy policies, we encourage you to contact us at info@thewinesteward.com 


When visiting www.thewinesteward.com, our system will automatically gather and store certain information about your visit. This information does not identify you personally and is used to help us improve our web site and tell us about how visitors use our site.

 


When signing up for our wine club, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We ensure that all information gathered on our website is encrypted and secure. 



In placing an order, the customer represents to The Wine Steward that he/she is at least 21 years of age and the person to whom delivery will be made is at least 21 years old.

 


We often provide a number of links that offer direct access to other useful or interesting web sites holding potential value to our visitors. Use of these links does not imply any endorsement of the material or information on the other sites. We encourage you to review the privacy policy of each linked site before sharing personal information. 




By using the www.thewinesteward.com, you consent to the collection and use of your information by www.thewinesteward.com, as described in this policy.

 


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

 


This policy was last updated 01/01/2018. Our privacy policy may change from time to time so please check back periodically.